Frequently Asked Questions
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What’s included on my Trip?
- Accommodation: All hotels including city tax and daily breakfast.
- Transportation: Private transportation available for 10-12 hours, varying by country.
- Tour Guide: Continuous assistance from our local guides throughout the entire trip.
- Main Attractions: Sightseeing and activities as described in your itinerary.
Note: Specific inclusions may vary depending on each trip. Review the detailed section of each trip for a precise itinerary breakdown.
What’s not included on my Trip?
- Flight tickets
- Visa costs
- Health Insurance
What is the Single Room Supplement?
The Single Room Supplement is an additional fee for solo travelers booking a room intended for two. This compensates for the fact that the room cost is typically based on double occupancy.
What is the detailed itinerary for the tour?
The detailed itinerary for each tour provides a comprehensive day-by-day schedule of activities, including details about the type and name of the hotels. You can access this information by visiting the itinerary section on the specific page dedicated to each tour. This ensures that you have a clear and organized overview of the planned activities and accommodations throughout the duration of the tour.
Will we be accompanied by a guide throughout the journey?
Yes, you will be accompanied by our Muslim guides throughout the entire journey. Certain activities require another expert guide such as the Alhambra Tour.
Does the Muslim guide consider my Islamic and cultural needs?
The main responsibility of our Muslim guides is to ensure the well-being of the entire group, ensuring a memorable and smooth journey. They manage all aspects of the trip, including accommodations, transportation, activities, Halal meals, and prayer facilities, making sure that your Islamic and cultural needs are fully met.
More information about our Muslim guides can be found here.
Will I need to buy my own meals and drinks?
Meal inclusions vary by trip – check the itinerary for details. While most trips include breakfast, other meals are often not provided. This allows you to explore local cuisine and choose where and what to eat. In remote destinations like safaris or camping trips, meals are usually included. Our Muslim guides will suggest Halal Restaurants approved by our team. Drinks are usually not included, so budget accordingly.
Are entrance fees and guided tours included in the price?
Yes, entrance fees and guided tours to all attractions mentioned in the itinerary are included in the price. (See question above: What’s included on my Trip?)
What is the payment schedule and method?
The payment schedule and method vary depending on the type of tour. To confirm your tour, a deposit must be paid. Please refer to the Essential Information Page for specific conditions and details related to booking.
How do I book a tour?
To book a tour, you have two options: you can either join a Group Tour, where you travel with other fellow Muslim travellers, or you can book a Private Tour for a more personalized experience. In the booking process, you can select the number of people and the type of room you prefer. If you have any uncertainties or questions, you can fill out an Enquiry form, and we will promptly address your request and get back to you.
What type of accommodations are included on Group Tours?
On our Group Trips, accommodations are carefully chosen, a mix of 3 and 4-star options for a comfortable stay. It’s important to note that the pre-selected accommodations cannot be changed.
Can I add extra nights before or after my Tour?
Yes of course! Extend your journey easily by adding extra nights at the beginning or end of the tour. Let us know during the booking process, and we’ll arrange accommodations to suit your preferences.
Can I choose the type of room?
During our Group Tours, you have the flexibility to choose your room options as follow:
- Double Room: Ideal for couples and for travellers looking to share accommodations with a fellow traveller. You will be matched with a same-gender guest in a Twin Room.
- Single Room: Perfect for those who prefer a room to themselves.This option does incur a Single Room Supplement.
- Triple Room: Available on most tours, designed to accommodate two adults and one child. It’s important to note that a triple room may not be suitable for three adults, as the third bed is often a rollaway, possibly compromising comfort.
What are the best room options as a family?
If you’re traveling as a family of five (two adults and three children), you would typically require one Triple Room and one Double Room. This arrangement ensures a comfortable and suitable stay for your family.
Can I customize the itinerary or add specific activities?
Group Tours are set and follow a fixed itinerary. For a private tour, you can always send us an independent request, allowing us to customize the itinerary according to your specific preferences and demands.
What is the means of transportation on Group Tours?
Our Group Tours will always use a bus for transportation. The size of the bus depends on the group size or the number of seats sold when the trip begins.
Are Airport transfers included for Group Tours?
Airport transfers are not included in the base price of Group Tours. We can assist in arranging a suitable transfer for you. Please send us a request during the booking process in the Additional Request Section, or after completing the booking process, you can send us an email.
Can I have free days during the tour?
Free days during the tour are not accommodated, but you have the option to schedule free days at the beginning or end of the tour
What type of accommodations are included on Private Tours?
On Private Tours, the accommodation is customizable based on your preferences. The price is initially set based on a specific hotel, but you can request a different type of accommodation or even specify a particular hotel according to your preferences.
Can I choose the type of room?
On Private Tours, you have the flexibility to customize the type of room based on your preferences. Please note that the availability of Private tours may vary. Simply inform us about the specific room you wish under the Additional Request section during the booking process. We will then provide you with the updated price after verification. The base price is determined by the accommodation details outlined in the Tour Details section, and any modifications will be reflected accordingly.
Can I choose the type of accommodation?
Yes, you can request your preferred accommodation during the booking process. The base price of the tour is determined by 3 and 4-star accommodations carefully selected by us and listed in the itinerary.
Are there options for upgrading my room?
For room upgrades on Private Tours, please use the ‘Make an Enquiry’ form in the booking process, and we will provide you with a specific quote.
Can I customize the itinerary or add specific activities?
Group Tours are set and follow a fixed itinerary. For a private tour, you can always send us an independent request, allowing us to customize the itinerary according to your specific preferences and demands.
What is the means of transportation for Private Tours?
In general, our Private Tours transportation will vary based on the size of your group/family and the destination:
- 2 to 4 people: 5 Seater Car with luggage space, such as Renault Kangoo or Similar.
- 5 to 7 people: MiniVan with sufficient space for luggage, like Renault Trafic or Similar.
- 8 to 15 people: MiniBus.
- 15 and above: Large Bus.
Are Airport transfers included for Private Tours?
Yes, Airport Transfers are included in all our Private Tours.
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